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If your device asks yous to sign in every fourth dimension you connect to Netflix, in that location may exist a technical trouble preventing the device from staying connected to your Netflix business relationship. Follow the steps for your device beneath to fix the problem.

Blu-ray players

Blu-ray thespian

If your device allows you to search for Tv set shows or movies past championship:

Ensure that your device has the latest firmware installed. If you lot need help checking for a firmware update, please contact your device manufacturer.

If your device does not allow you to search for TV shows or movies past title:

Netflix identifies your device by its Electronic Serial Number (ESN), which is assigned past the device manufacturer. Sometimes, two separate devices may stop upwards with the same ESN. In these extremely rare cases, another Netflix member activating their device volition cause your device to conciliate, and vice versa.

Computers

Google Chromebook or Chromebox

Modify cookies and site data settings

1. From the browser toolbar, select the Chrome menu .

2. SelectSettings.

3. From the left-hand menu, selectPrivacy & security.

4. SelectSite Settings.

5. SelectCookies and site data.

6. Make sure that theArticulate cookies and site information when you quit Chrome setting is turned off.

7. Effort Netflix once more.

Mac or Windows computer

Mac estimator

Follow the steps for your internet browser below.

Chrome

1. From the browser toolbar, select the Chrome menu .

2. Select Settings.

3. From the left-manus menu, selectPrivacy & security.

4. Select Cookies and site data.

5. Brand sure that the Articulate cookies and site information when you quit Chrome setting is turned off.

6. Try Netflix once again.

Firefox

1. From the upper right corner of the browser, select Carte .

2. Select Preferences.

3. From the left-hand carte du jour, select Privacy & Security.

4. Under History, notice the Firefox volition: drop-down menu and select Retrieve history.

5. Select Restart Firefox .

6. Endeavour Netflix once again.

Opera

1. From the upper left corner of your browser, select Opera.

2. Select Settings.

3. From the left-mitt menu, selectPrivacy & security.

4. Select Site Settings.

5. Select Cookies and site data.

6. Brand sure that the Clear cookies and site data when you quit Opera setting is turned off.

7. Effort Netflix again.

Windows computer

Follow the steps for your cyberspace browser below.

Chrome

1. From your browser toolbar, click the Chrome card .

2. Click Settings.

3. From the menu on the left, clickPrivacy & security.

4. Click Cookies and site information.

5. Brand sure that the Clear cookies and site data when y'all quit Chrome setting is turned off.

6. Try Netflix again.

Firefox

1. From the upper right corner of the browser, click Menu .

2. Click Preferences.

3. From the menu on the left, click Privacy & Security.

4. Nether History, detect the Firefox will: drop-down carte du jour and select Think history.

5. Click Restart Firefox.

6. Try Netflix once more.

Cyberspace Explorer (version 11 or afterward)

1. From the upper right corner of the browser, click Tools .

2. Click Internet Options.

3. Under Browsing History, uncheck Delete browsing history on exit.

4. Attempt Netflix again.

Microsoft Edge

1. From the upper right corner of the browser, click the "More than" push button ...

2. Click Settings.

3. From the menu on the left, click Privacy and services.

4. Under the Clear browsing data header, click Choose what to clear.

5. Make certain that Cookies and other site data is turned off.

   Annotation:

   If you adopt to get out this setting on, you'll need to add netflix.com to your Do non clear listing

6. Try Netflix again.

Opera

1. From the upper left corner, click the Opera button.

2. Click Settings.

3. From the menu on the left, clickPrivacy & security.

4. Click Site Settings.

5. Click Cookies and site information.

6. Make certain that the Clear cookies and site data when y'all quit Opera setting is turned off.

7. Endeavor Netflix again.

Windows app

Windows 8 app

Perform Windows updates

You may need to install of import updates to resolve your issue.

1. Get to the Charms Menu by pressing the Windows Primal + C.

2. Select Search.

3. Select Everywhere from the driblet-downwardly bill of fare.

   • If you do not accept a drop-carte continue to stride 4.

4. Search for "WUAPP."

5. Select the WUAPP App.

6. Select Check for Updates.

7. Select Install Important Updates.

8. Once the updates are installed, restart your computer and effort Netflix again.

Windows 10 app

Update Windows

1. Press the Windows Key on the keyboard.

2. Select Settings .

3. Select Update & security.

4. Windows will check for updates. If it doesn't, select Bank check for updates.

5. Once the updates are installed, restart your computer and try Netflix again.

Game consoles

PlayStation 3

Cheque the date and time settings

If the date and time on your device are significantly different from the current date and fourth dimension, you will have a problem playing your Tv set evidence or movie.

For Japanese PlayStations, utilize X instead of O to cancel the selection whenever O is referenced in the troubleshooting steps beneath.

1. From the main carte, navigate to Settings.

   • If yous're not already at the main menu, hold the PS button in the middle of the controller, select Quit, and so select Yes to render to the home screen.

2. Select Date and Time Settings.

3. Select Date and Time.

4. Select Fix via Internet.

5. Press the O push button to return to the Date and Time screen.

6. Select Set Automatically.

7. Select On.

8. Attempt Netflix again.

Mobile phones and tablets

Android phone or tablet

Sign out of Netflix

1. From the Netflix app, tap More or your Profile icon .

2. Scroll down and tap Sign Out.

3. Tap Sign Out again to confirm.

4. Once you have signed out, sign back in and try Netflix again.

Set-top boxes and streaming media players

Amazon Burn down Tv Stick

Cheque your device'due south model year

1. Go to the Contempo device streaming activeness page of your business relationship.

2. Find your Fire TV Stick in the list. The model year will be shown adjacent to the name of your device.

If your device's model year is 2014, you may be asked to sign in more often than usual. This is a known event with the 2014 model.

If your device's model year is newer than 2014, continue to the side by side steps.

What to do next

Apple tree TV ii or Apple tree TV 3

Sign out of your Apple tree ID

1. From the dwelling screen, select Settings.

2. Select iTunes Shop.

3. Select Apple IDs.

4. Select Sign out of Apple tree ID.

5. Once signed out, leave to the Habitation screen and relaunch Settings.

6. Select iTunes Store.

7. Select Sign In.

8. Enter your Apple ID and password and attempt Netflix again.

What to do next

Smart TVs

Smart Boob tube

If your device allows y'all to search for Boob tube shows or movies by title:

Ensure that your device has the latest firmware installed. If you need help checking for a firmware update, please contact your device manufacturer. If a firmware update isn't available, or does not resolve your result, you may demand to perform a factory reset. Contact your device manufacturer if you need assistance.

If your device does not allow you to search for TV shows or movies by championship:

Netflix identifies your device by its Electronic Serial Number (ESN), which is assigned by the device manufacturer. Sometimes, two carve up devices may finish up with the same ESN. In these extremely rare cases, another Netflix member activating their device will cause your device to deactivate, and vice versa.

All other devices

All other devices

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Source: https://help.netflix.com/en/node/1894

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